Terms

Crewly Terms of Service

Effective May 31, 2026. These are the legal terms for using Crewly. They are written to be readable. If something is unclear, email 404kidwiz@gmail.com.

1. Who we are

Crewly is operated by Crewly Labs, Inc., a Delaware corporation based in Atlanta, Georgia, USA. “Crewly,” “we,” and “us” refer to Crewly Labs, Inc.

2. What Crewly is

Crewly is an AI assistant that lives in Slack. Your team @-mentions Crewly to draft emails, write meeting notes, review code, analyze data, and run deep research. Crewly remembers what you ask it to remember, scoped to your workspace.

3. Accepting these terms

By installing Crewly into a Slack workspace, by signing in to crewly.live, or by paying for a Crewly subscription, you agree to these terms on behalf of yourself and your organization. If you do not have authority to bind your organization, do not install Crewly.

4. Your account & workspace

One install per workspace. A Slack workspace links to one Crewly organization. Members of the workspace can use Crewly through Slack and (if your plan includes web access) through crewly.live.

Admins. Workspace admins control who can use Crewly, what skills are enabled, and the monthly cost cap. The first admin to install accepts these terms on behalf of the workspace.

You are responsible for what your users do. Keep your Slack admin controls in good shape; we trust that anyone in your workspace is authorized to use Crewly there.

5. What you can do (and can't)

You can use Crewly to do your real work.

You may not:

• Use Crewly to break the law, harm someone, or harass a person.
• Use Crewly to generate content that is sexually explicit (especially involving minors), hateful, or designed to deceive.
• Resell Crewly access to a third party, or wrap it as your own product.
• Probe the service for vulnerabilities outside a coordinated disclosure (email 404kidwiz@gmail.com first — we will work with you).
• Try to extract our system prompts, model keys, or other people's data.
• Automate abuse — flooding @-mentions, scraping memory at scale, or building shadow integrations that bypass Slack's rate limits.

We can suspend Crewly in your workspace for any of the above. We will tell you why and give a path to reinstatement when reasonable.

6. Your content stays yours

You own everything you and your users put into Crewly — message text, memories, workspace data. You also own the outputs Crewly generates for you (drafts, notes, answers).

You grant us a limited license to process your content only to operate Crewly for you: to answer your @-mentions, run skills, remember what you asked us to remember, recover from errors, and bill correctly. That license ends when you uninstall.

7. AI outputs — please verify

Crewly uses large language models. They are powerful and they get things wrong.Do not rely on Crewly's output for legal, medical, financial, or other high-stakes advice. Treat its drafts, summaries, and answers as a starting point, and check anything that matters.

For the deep-research skill, Crewly cites real web sources it actually retrieved. We verify citations exist. We do not verify that those sources are accurate.

8. Billing

Pricing.The Team plan is $25 per seat per month, with a 5-seat minimum. A “seat” is one Slack workspace member who can mention Crewly. The current price list is on /pricing. We will give 30 days notice before changing the price you pay.

Payment. Stripe processes payments. Subscriptions are billed monthly in advance. Sales tax/VAT is added where required.

Refunds. Subscriptions are non-refundable except where required by law. You can cancel at any time from the billing screen; cancellation takes effect at the end of the current billing period.

Past due. If a payment fails, we will retry and email a billing contact. After 14 days past due, we may suspend the workspace. Data remains intact for 60 days from the original due date, then is eligible for deletion.

9. Free trials & beta features

We may offer free trials and beta features. Beta features come with extra caveats: they may change, break, or be removed without notice, and our usual SLAs do not apply to them.

10. Privacy & security

See our Privacy Policy for what we collect and why, and Security & trust for how we protect it.

11. Service availability

We work hard to keep Crewly running and to surface real failures honestly. We do not promise an uptime SLA on the public Team plan. The Company plan can include a written SLA on request.

12. Term & termination

Term. Month-to-month, starting at install or first paid charge.

You may terminate at any time by uninstalling from Slack or cancelling from the billing screen.

We may terminate for material breach (acceptable-use violations, non-payment, repeated abuse) with reasonable notice — or immediately for clear security or safety reasons.

What survives. Sections 5 (use limits), 6 (content ownership), 7 (AI output disclaimer), 8 (final invoices), 13 (warranty), 14 (liability), 15 (indemnity), 16 (disputes), and 17 (general) survive termination.

13. Warranty disclaimer

Crewly is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Crewly will be error-free, secure, or uninterrupted.

14. Limit of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility. Our aggregate liability under these terms will not exceed the greater of (a) the amount you paid us in the 12 months before the claim, or (b) USD $100.

15. Indemnification

You will defend and indemnify us against third-party claims arising from your or your users' violation of these terms, your content, or your use of Crewly outside the permitted scope. We will defend and indemnify you against third-party claims that Crewly itself, when used in accordance with these terms, infringes a US patent, copyright, or trademark.

16. Governing law & disputes

Governing law. Delaware, USA (excluding its conflict-of-laws rules).

Informal first. If we have a dispute, email 404kidwiz@gmail.com first. We will try to resolve it within 30 days.

If that doesn't work. Disputes go to the state or federal courts of Delaware. Each party waives jury trial and class actions.

17. General

Changes. We may update these terms. We will post the new version here with a new effective date. For paying customers we will also email a billing contact at least 30 days before material changes take effect.

Entire agreement. These terms, plus the Privacy Policy and any order-form or DPA you sign with us, are the whole agreement.

Assignment. You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets.

Severability. If a court finds a clause unenforceable, the rest stays in force.

No waiver. If we do not enforce a right, we have not waived it.

Notices. To us: 404kidwiz@gmail.com. To you: the billing or admin email on file.

18. Contact

Legal: 404kidwiz@gmail.com
Support: 404kidwiz@gmail.com
Crewly Labs, Inc., Atlanta, GA, USA